What can I expect?
What is the condition of Kuladot items?
Kuladot sells vintage items which have been used. We make every effort to describe items accurately as there will often be age-related wear. Please read the description and look at the photographs carefully, plus contact us if you have any questions. See below if there is a problem with your item.
Gift wrapping and packaging
If you select gift, this means the price/invoice will not be included. A standard Etsy print-out with your gift message is also available. We will happily giftwrap an item and include a more personalised hand-written message on a Kuladot card for a small additional charge. Please message us for details/price.
When we send items, we package them very carefully to ensure they are protected. We care about the planet and will re-use packaging materials wherever possible.
What if there is a problem with my item?
If you need to return an item or you have a problem with your order, please contact us as soon as possible and we will do our utmost to sort it out so that you are a happy customer. We want Kuladot customers to be happy!
Electrical Items and Safety
Unless stated, vintage electrical items are sold as untested and therefore may not meet current safety legislation. Although working, they can only be sold as props/spares. All electrical items and light fittings must be tested and fitted by a qualified electrician before use.
Returns from outside EU
Please note that we are unable to accept returns from countries outside the EU. If you have a problem with your order please contact us and we will do our best to rectify it.
Delivery Costs - offshore UK / Highlands and Islands / Remote areas
Please check delivery costs with us before purchase if you are offshore UK or in remote regions as there may be excess charges. Delivery of large, bulky and/or very heavy items to remote or offshore UK locations might not always be possible. We will of course do our best but please contact us before purchase to check the situation.
Delivery to place of work / storage or shipping facility
Kula cannot be held responsible for loss or damage caused to goods once delivered to your chosen address. We pack our items safely for the delivery method we have chosen (sometimes we will deliver personally). Our packaging may not meet the needs of further transit or some types of storage and it is the customer's responsibility to ensure items are packaged effectively for any further shipping planned.