The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 3 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
INFORMATION WE COLLECT
To fulfil your order, you must provide us with certain information (which you authorise Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly, such as an alternative address if a gift is being sent. We do not receive direct access to your payment details as this is managed by Etsy.
WHY WE NEED YOUR INFORMATION AND HOW WE USE IT
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list or newsletter;
If necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services;
INFORMATION SHARING AND DISCLOSURE
Information about our customers is important to the business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers - We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers - If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws – We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access - You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete - You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object - You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain - If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law I, Ashley Payne, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org or you can send a message via the Etsy website shop kuladotlondon or Etsy Pattern website www.kula.london. Etsy may hold information of your order with Kuladot London - to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance.
What is the condition of Kuladot items?
Kuladot sells vintage items which have been used. We make every effort to describe items accurately as there will often be age-related wear. Please read the description and look at the photographs carefully, plus contact us if you have any questions. See below if there is a problem with your item.
If you select gift, this means the price/invoice will not be included. A standard Etsy print-out with your gift message is also available. We will happily giftwrap an item and include a more personalised hand-written message on a Kuladot card for a small additional charge. Please message us for details/price.
When we send items, we package them very carefully to ensure they are protected. We care about the planet and will re-use packaging materials wherever possible.
If you need to return an item or you have a problem with your order, please contact us as soon as possible and we will do our utmost to sort it out so that you are a happy customer. We want Kuladot customers to be happy!
We PAT test our plug-in electrical items for safety before selling for use and they will come with a 'pass' sticker. Items which are to be wired in to the mains, such as ceiling light fittings, are untested and must be fitted (possibly re-wired) and tested by a qualified electrician.
We may be able to ship items overseas but please be aware that we will not send restricted items. The price quoted for shipping overseas will include tracking, insurance and any other costs we may incur when exporting goods. NOTE If you are outside the United Kingdom (including Europe), it is likely that you will have to pay import costs and taxes as well. These costs are the buyer's responsibility. More information should be available on your government's website. Please note that we are unable to accept returns from countries outside the UK but if you have a problem with your order please contact us and we will do our best to rectify it.
Please check delivery costs with us before purchase if you are offshore UK or in remote regions as there may be excess charges. Delivery of large, bulky and/or very heavy items to remote or offshore UK locations might not always be possible. We will of course do our best but please contact us before purchase to check the situation.
Kuladot cannot be held responsible for loss or damage caused to goods once delivered to your chosen address. We pack our items safely for the delivery method we have chosen (sometimes we will deliver personally). Our packaging may not meet the needs of further transit or some types of storage and it is the customer's responsibility to ensure items are packaged effectively for any further shipping planned.
We work hard to create images and descriptions of our goods for sale - please do not steal them. If you would like to use our pictures or words for anything, please contact us for permission. All photographs and descriptions used in our listings and on our website remain the intellectual and creative property of Kuladot London (Lesley and Ash) and are therefore not allowed to be reproduced without permission as per copyright law.
Kuladot London is unable to give valuations or guide prices for your items - the value of vintage items fluctuates depending on popularity, condition and availability. We are also unable to disclose the price paid for sold items to protect our customers' privacy.